How does it work?
Capture & Transcribe
- Capture the interaction from email, phone, or SMS.
- Transcribe it into text or accept an existing transcription.
- Store it as a written record providing an on-demand text version of every interaction.
Process & Analyze
- Process the transcript by running one or more analytical passes.
- Extract insights and identify key elements like: sentiment score, frustration score, topics/themes, and disposition.
- Answer targeted questions and include prompts for deeper analysis.
- Evaluate the language and outcomes. This is where the system “listens” and interprets what happened.
Summarize & Reccomend
- Summarize the interaction by generating a concise call summary.
- Highlight next steps by providing the top 3 action tips or recommendations.
- Offer Suggestions for service representatives or process improvement.
- Transform conversation into insight by turning raw data into actionable intelligence.
Identify and analyze key reasons customers reach out including top call drivers and emerging trends.
Identify and analyze key reasons customers reach out including top call drivers and emerging trends.
AI highlights opportunities for improvement, showing where better communication or process updates can make the biggest customer impact.
AI highlights opportunities for improvement, showing where better communication or process updates can make the biggest customer impact.
